Conversation with a Mood Meter

I used a menu to separate the visits.

The learner acted as the agent and chose all of their own responses for each visit.

The customer responds to the agent audibly, with facial expressions, and a mood meter.

This is an example of the conversation not going so well. The facial expression and mood meter reflect how the conversation is going.

The learner takes notes in a notebook after each visit. They use the arrows on the side of the notebook to move between the pages.

The learner has the opportunity to look at their notebook or forms throughout the learning experience.

The learner gets to choose what to put in the gift bag. They should learn at this point to use their notes which they can access in the upper-right corner of the screen.

This is what the screen looks like as they are choosing their items for the gift bag.

If they forgot something that is mandatory, they receive immediate feedback. 

If the learner ignores the previous feedback, they receive additional feedback on that choice.

The learner should have established the best time to visit the customer. If they forgot, they should be looking at their notes.

This is immediate feedback on their choice.

At the end of each visit, the learner reflects. They receive feedback based on their reflection and how the conversation went.